Remote Management Services

Perfect fit ERP Services.

Remote Managed Services (RMS) delivers outsourced application administration services to help you reduce ongoing IT costs and maximize the value of your product implementation.

Our Professional Services group offers customized managed services to meet your organization’s specific needs. We provide the necessary hardware, network design, planning, installation, and configuration support you need to achieve success and peace of mind. With RMS, you can eliminate the need for a full-time, on-site database administrator.

Here’s what Remote Managed Services can do for you:

Minimize ongoing costs

Reduce your hiring, training and technical support spending and gain peace of mind from predictable costs and high performance.

Mitigate risks

Administering software solutions on your own can be risky. We accelerate results by streamlining application development and delivery processes.

Maximize your investment

Access Ross’ best practices and broad expertise. Re-allocate resources and budget to forward-looking IT initiatives. 

Review performance

Measure and document current performance. Identify the current OS and database bottlenecks. Benchmark the health of the system during peak activity periods.

Tune your system

Monitor your system remotely and troubleshoot/problem-solve via Internet, telephone, and/or mail. Conduct performance tuning, rebuilding of indexes, database exports, and monitor disk capacity and usage. Perform capacity planning, database and system management reporting.

Remote management

We monitor designated equipment 24 hours a day, 365 days a year and coordinate and monitor off-site tape storage and rotation. We provide customer support 24 hours a day, 365 days a year, manage your system performance, and maintain quarterly disaster recovery testing.