CDC Software makes it easy to integrate your Cisco PBX system with any customer relationship management software platforms, ticketing solutions or other mission-critical call center systems.

CDC works with all Cisco business telephony and VoIP systems, including Unified Communications Manager Express, Cisco Business Edition 6000, Cisco Business Edition 6000S and Cisco Business Edition 7000.

You can integrate Cisco with all leading CRM solutions, including:

By creating a real-time link between your Cisco phone system and your CRM, you can:

  • Create a seamless, omnichannel support experience for your customers
  • Improve critical call center metrics, including first-call resolution rates, hold time, handle time and customer satisfaction scores
  • Reduce overall call center costs and increase ROI
  • Keep call center employees happier and reduce turnover

How Does CDC Integrate Cisco with CRM Systems?

CDC creates a real-time, event-based link between customer relationship management or ticketing software platforms and your Cisco telephony system. This offers agents advanced features like click-to-call, screen pop and automated call logging without ever leaving the system of record.

Changing phone systems or CRMs? No problem! CDC integrates with all leading contact center platforms, giving you the freedom to do what’s right for your business.

What do you get with CDC? Shorter wait times, happier customers, better resolution rates and more productive call center employees … all for a few dollars per agent per month.

Ready to connect Cisco with your CRM? Contact CDC Software today.