The Connected Contact Center with CDC Software's iPaaS Platform
Isn’t it time all of your contact center technologies worked together seamlessly to deliver the ultimate customer experience and increase contact center agent productivity? With CDC Software’s integration platform as a service (iPaaS), it’s possible. Connectors are currently available for over 90 contact center systems with the ability to add new connectors quickly.
Deployed in weeks in the cloud, on premise or in a hybrid environment, CDC creates a real-time, events-based link between your telephony system, CRM, marketing automation platform and other solutions. That means customer service agents get actionable caller info delivered directly to them before they can even say hello. And when the call is done, everything is logged and recorded, instantly.SOLUTIONS CASE STUDIES