The Connected Contact Center
Isn’t it time all of your contact center technologies worked together seamlessly to deliver the ultimate customer experience? With CDC Software, it’s possible.
Deployed in weeks in the cloud, on premise or in a hybrid environment, CDC creates a real-time, events-based link between your telephony system, CRM, marketing automation platform and other solutions. That means customer service agents get actionable caller info delivered directly to them before they can even say hello. And when the call is done, everything is logged and recorded, instantly.SOLUTIONS CASE STUDIES