CONTACT CENTER INTEGRATION PLATFORM

GIVE YOUR AGENTS THE CUSTOMER DATA THEY NEED.
BEFORE THEY EVEN SAY
Hello.

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The Connected Contact Center with CDC Software's iPaaS Platform

Isn’t it time all of your contact center technologies worked together seamlessly to deliver the ultimate customer experience and increase contact center agent productivity? With CDC Software’s integration platform as a service (iPaaS), it’s possible. Connectors are currently available for over 90 contact center systems with the ability to add new connectors quickly.

Deployed in weeks in the cloud, on premise or in a hybrid environment, CDC creates a real-time, events-based link between your telephony system, CRM, marketing automation platform and other solutions. That means customer service agents get actionable caller info delivered directly to them before they can even say hello. And when the call is done, everything is logged and recorded, instantly.

 SOLUTIONS CASE STUDIES

Prebuilt Connectors For ...

SYSTEMS OF RECORD Like…

And Telephony Systems Like…

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Fast

CDC is the fastest way to directly integrate your contact center technology. By combining a highly flexible core engine with out-of-the-box connectors for leading telephony platforms and core business systems, we turn integration projects into matters of configuration, not code. What once took the better part of a year can be accomplished in days or weeks with CDC.

  SOLUTIONS

Proven

When Fortune 1000 corporations need to make their contact centers more efficient and productive, they turn to CDC. Why? Our iPaaS platform is stable, time-tested and in use by thousands of agents at any given time. We’re a product company, not a custom integration provider. That means you can trust our solution – and trust us to stand behind it … today, and years down the road.

CLIENTS

Cost-Effective

CDC drives unique efficiency into every step of the telephony-CRM integration process, dramatically reducing lifetime cost of ownership when compared with custom integration projects. Better yet, our prebuilt connectors make maintaining the system simple. If you upgrade or change your telephony or business systems in the future, CDC can simply be reconfigured, rather than completely redeployed.

PRICING

Leading Companies Choose CDC

When companies need to integrate their call center telephony platforms with their CRMs and other systems of record, they consistently turn to CDC Software. If customer experience matters to you, we can help – no matter what industry you’re in.

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Professional Services

Looking for something custom? Need some help implementing the CDC Solution?

CDC offers Professional Services which start at just $175-225/hour or can be included in a project at a fixed cost. Drop us a line, or contact us for more information.

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