Big Data in the call center is nothing new. In fact, it’s been around since the 1960s. So, what’s triggering the resurgence of this term? In this blog we’ll take a more in-depth look at 5 ways big data is (and has been) impacting the call center.
The most important responsibility of a contact center is to continuously improve customer experience. But while the possibilities for improvement are endless, not all are tactical or cost-effective. In this post, we’ll discuss a few ways to keep costs down while boosting the overall customer experience.
You might not be able to eliminate wait times. But you can reduce them. Here are 3 tips call centers can use to do just that.
How do you train call center employees efficiently? In this post, we’ll look at 4 tips that can help call center managers keep up.
How do effective call centers keep their customers from growing frustrated? Here are three tips for going above and beyond.