Call centers succeed when they provide a satisfactory customer experience. For this to happen, improving your quality assurance is key. In this blog, we look at what call center quality assurance is, how it’s measured and ways to make it better.
Old contact center technology is being replaced by innovative, integrated solutions that capitalize on your relationship with buyers. In this post, we look at the best of them.
While you likely already have a remote call center, the beginning of a new year is a good time to examine how it’s going and optimize your tech stack accordingly.
Part of your 2022 strategizing should include revisiting your tech stack. To help you get started, we put together a list of top call center technology trends we expect to take center stage in 2022.
It almost goes without saying: The best call centers deliver the best customer experience. So, here are five call center customer experience best practices to remember.
