For any industry driven by technology, change is not an option. It’s a must. And that certainly applies to contact centers. Simply put, if you want to stay relevant in today’s world, your only option is change. Because technology changes continue to accelerate at a mind-boggling rate and it is imperative for contact centers to keep pace.
Technological innovations from chatbots to the Internet of Things (IoT) are converging around contact centers, which is helping to drive focus on a more proactive approach to the customer experience.
Four Key Things to Consider in Order to Arrive at the Right Solution for Your Contact Center.
Three tips for defusing sticky situations in the call center … and a fourth for when things clearly aren’t working out.
Sure, we live in a world where it seems folks can just pull out their smartphones to find answers to every question imaginable, but now more than ever, there are critical times when a real, breathing human on the other end of the line is everything.