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Three Keys to Nailing Customer Service Calls

When it comes to delivering a flawless omnichannel customer service experience, the times are changing. Some companies are proactively equipping their staff with the tools needed to deliver fantastic experiences; remaining complacent is absolutely not an option in a world moving as fast as ours. Despite misguided conventional wisdom, some of the most important CX tools out there deal with voice. And while other channels are important, voice is still king! To wit, 75% of