Operating a successful call center in 2021 is a big undertaking. But it’s not impossible—especially when you prioritize these three things. The building blocks of a successful call center are well-known: (1) The team that makes the work happen, (2) the technology that supports them, and (3) the customers they interact with. Here’s why putting these three elements first leads to increased success. 3 Essential Priorities that Make Call Centers Successful #1. Team Members
What is iPaaS, and how does it help contact centers optimize their technology stack so all of your systems work together? Find out.
This year, contact centers are looking for ways to stabilize—and future-proof—operations. Here are 5 strategies that will help you in the long run.
How can you reduce call center turnover in 2021? It starts with optimizing your call center technology stack.
The most common contact center integrations connect your telephony system with your CRM or ticketing solution. Here are four examples.