3 Reasons It’s Time to Move to the Cloud

It’s no secret that companies who have not yet transferred to the cloud are already multiple steps behind. The question is, why? In this post, we’ll examine three of the most crucial reasons that your system should be in the cloud – and why it’s so important.

5 Ways Big Data is Impacting the Call Center

Big Data in the call center is nothing new. In fact, it’s been around since the 1960s. So, what’s triggering the resurgence of this term? In this blog we’ll take a more in-depth look at 5 ways big data is (and has been) impacting the call center.