December 10th, 2018
For any industry driven by technology, change is not an option. It’s a must. And that certainly applies to contact centers. Simply put, if you want to stay relevant in today’s world, your only option is change. Because technology changes continue to accelerate at a mind-boggling rate and it is imperative for contact centers to keep pace.
November 12th, 2018
Technological innovations from chatbots to the Internet of Things (IoT) are converging around contact centers, which is helping to drive focus on a more proactive approach to the customer experience.
September 21st, 2018
Four Key Things to Consider in Order to Arrive at the Right Solution for Your Contact Center.
August 20th, 2018
Three tips for defusing sticky situations in the call center … and a fourth for when things clearly aren’t working out.
June 25th, 2018
Sure, we live in a world where it seems folks can just pull out their smartphones to find answers to every question imaginable, but now more than ever, there are critical times when a real, breathing human on the other end of the line is everything.