Prioritizing Customer Service During Remote Work for Call Centers: 3 Tips

If COVID-19 has taught us anything, it’s that remote work is possible for many industries—including the call center. But the pandemic has also reinforced the importance of human connection and customer service. In this blog, we cover 3 tips to help you manage customer satisfaction during remote work. As the world continues to grapple with the long-lasting effects of COVID-19, more and more businesses have extended their work from home policies until at least

4 Essential Tips for Call Centers During a Crisis

While every situation is unique and will require different resources or length of time to manage, there are always ways call centers can be prepared for a disaster. In this blog post, we’ll provide several tips for crisis-preparedness in contact centers, no matter the industry they serve.