September 28th, 2020
If COVID-19 has taught us anything, it’s that remote work is possible for many industries—including the call center. But the pandemic has also reinforced the importance of human connection and customer service. In this blog, we cover 3 tips to help you manage customer satisfaction during remote work. As the world continues to grapple with the long-lasting effects of COVID-19, more and more businesses have extended their work from home policies until at least
August 14th, 2020
While the specifics on how, when and if call center agents should return still lacks a one-size-fits-all solution, here are two guiding tips for call centers to keep in mind when planning their agents’ eventual return to the office.
July 8th, 2020
Although the trends of cloud adoption, virtual capabilities and customer-first mentalities have existed for years, COVID-19 dramatically inflated their rate of adoption by proving their fundamental necessity.
June 3rd, 2020
Brands with a customer-first mentality are far more likely to come out on top than those who don’t. Our recent blog post weighs in.
May 4th, 2020
While every situation is unique and will require different resources or length of time to manage, there are always ways call centers can be prepared for a disaster. In this blog post, we’ll provide several tips for crisis-preparedness in contact centers, no matter the industry they serve.
