Top 4 Contact Center Software Integrations to Try in 2021
The most common contact center integrations connect your telephony system with your CRM or ticketing solution. Here are four examples.
The most common contact center integrations connect your telephony system with your CRM or ticketing solution. Here are four examples.
Now is a good time to reexamine your call center technology stack for 2021 and beyond. Here’s what you should prioritize, so you can deliver the ultimate customer experience.
In this blog, we cover 7 tips to help call center team members manage a higher influx of customer service requests during the 2020 holiday season.
If COVID-19 has taught us anything, it’s that remote work is possible for many industries—including the call center. But the pandemic has also reinforced the importance of human connection and customer service. In this blog, we cover 3 tips to help you manage customer satisfaction during remote work. As the world continues to grapple with the long-lasting effects of COVID-19, more and more businesses have extended their work from home policies until at least
While the specifics on how, when and if call center agents should return still lacks a one-size-fits-all solution, here are two guiding tips for call centers to keep in mind when planning their agents’ eventual return to the office.
