While the specifics on how, when and if call center agents should return still lacks a one-size-fits-all solution, here are two guiding tips for call centers to keep in mind when planning their agents’ eventual return to the office.
Although the trends of cloud adoption, virtual capabilities and customer-first mentalities have existed for years, COVID-19 dramatically inflated their rate of adoption by proving their fundamental necessity.
Brands with a customer-first mentality are far more likely to come out on top than those who don’t. Our recent blog post weighs in.
While every situation is unique and will require different resources or length of time to manage, there are always ways call centers can be prepared for a disaster. In this blog post, we’ll provide several tips for crisis-preparedness in contact centers, no matter the industry they serve.
Disconnected contact centers are falling out of favor. Learn how AI is augmenting the capabilities of contact centers that address the full landscape of customer needs.