Dealing with Irrational Complaints in the Call Center
Three tips for defusing sticky situations in the call center … and a fourth for when things clearly aren’t working out.
Three tips for defusing sticky situations in the call center … and a fourth for when things clearly aren’t working out.
Sure, we live in a world where it seems folks can just pull out their smartphones to find answers to every question imaginable, but now more than ever, there are critical times when a real, breathing human on the other end of the line is everything.
When it comes to delivering a flawless omnichannel customer service experience, the times are changing. Create a seamless experience with these three tips:
Wondering how you can unlock the benefits of CTI and stay on budget? Learn about an integration with CTI that closed the connectivity gap leading to contact center modernization.
The role of the contact center may be changing, but it remains a lynchpin of delivering a stand-out customer experience.