How to Set Up a Contact Center: 5 Steps

Contact centers are the first point of contact for everyone reaching out to your company, so it’s crucial to have a qualified team and innovative technology driving you forward. Let’s look at five steps on how to set up your contact center.

How to Improve Call Center Quality Assurance

Call centers succeed when they provide a satisfactory customer experience. For this to happen, improving your quality assurance is key. In this blog, we look at what call center quality assurance is, how it’s measured and ways to make it better.