Omnichannel in businesses is more critical than ever before, and the same holds true in the contact center. In this blog, we’ll look at three ways you can build an omnichannel experience for you and your customers.
Phone etiquette can make or break your call center. Here are seven techniques call center agents can use to keep interactions positive.
It’s no secret that companies who have not yet transferred to the cloud are already multiple steps behind. The question is, why? In this post, we’ll examine three of the most crucial reasons that your system should be in the cloud – and why it’s so important.
Building high-functioning call center teams is critical to call center performance. So, why do so many leaders fail to understand the basic tenants of team-building?
Call centers operations are prone to inefficiency. Never-ending lists of demands and to-dos can have that effect. But even though many call center tasks seem simple, factors like poor training, tracking and scheduling can slow down operations – leading to poor customer experiences and lost profits.