Call centers are responsible for fielding nearly every incoming and outgoing customer call, which means things can get hectic without the right resources. For growing organizations that are ready to scale, pay attention to these four tips.
Call centers succeed when they provide a satisfactory customer experience. For this to happen, improving your quality assurance is key. In this blog, we look at what call center quality assurance is, how it’s measured and ways to make it better.
Old contact center technology is being replaced by innovative, integrated solutions that capitalize on your relationship with buyers. In this post, we look at the best of them.
While you likely already have a remote call center, the beginning of a new year is a good time to examine how it’s going and optimize your tech stack accordingly.
Part of your 2022 strategizing should include revisiting your tech stack. To help you get started, we put together a list of top call center technology trends we expect to take center stage in 2022.
