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CDC Software CEO Matthew Bieber Featured in Call Center Times

As today’s technology advances, the obligation of human involvement in consumer-facing businesses is put into question. While predictive chat solutions still factor into the equation, there is no denying that a human agent will produce standout customer experience. In this recent Call Center Times article, CDC Software CEO Matt Bieber, weighs in on the role of human interaction in contact centers, and the priority of those relationships. Read the full article here.