Packed with guides, datasheets and videos, the CDC Resource Center is your one-stop shop for information on maximizing the efficiency of your telephony systems.

Guides

3 Rules for Quick, Easy and Budget-Friendly Telephony – CRM Integration

In this guide, we walk through how you can minimize the risk of your investment when selecting a CTI solution for your telephony system and CRM platform.

3 Rules for Quick, Easy and Budget-friendly Telephony – Freshdesk Integration

In this guide, we walk through how you can minimize the risk of your investment when selecting a CTI solution for your telephony system and Freshdesk platform.

How to Unlock CRM Data for Exceptional Contact Center Service

In this guide, we discuss how integrating your telephony system with a CRM can help your contact center meet expectations for speedy service and better customer experience.

How to Unlock CRM Data for Exceptional Contact Center Service – Freshdesk

In this guide, we discuss how integrating your telephony system with a CRM like Freshdesk can help your contact center meet expectations for speedy service and better customer experience.

Downloads and Datasheets

Creating Customer Value

With CDC, agents are delivered caller information via CTI screen pop – name, location, service history and more – before they can even say “hello.”

The CDC Solution

CDC has developed a service that enables a positive customer experience by greatly reducing the time, effort and expense required to implement CTI.

About CDC Software

CDC has truly changed the way businesses handle traditionally complex system integrations, which creates a positive impact on the customer experience.

Administration and Configuration (Avaya and CRM)

The sole purpose of this Documentation is to provide the recipient with information about Administration and Configuration.

Videos

Telephony Integration Platform

CRM Integration Done Right

Zendesk Ticket Transfer

Zendesk Screen Pop