INTEGRATIONS
The CDC telephony-CRM integration solution combines a robust core engine with prebuilt connectors, dramatically reducing the time, effort and expense of call center process automation.
The following systems are currently supported out of the box. More systems are being added frequently, and nearly any piece of contact center software can be supported within weeks.
CRM Systems
Zendesk is a leading provider of cloud-based customer service software. Its solutions are used by more than 60,000 organizations worldwide.
Freshwork’s streamlined, simple to deploy and feature-rich customer service software solutions are used by some 70,000 companies across the globe.
Salesforce is the world’s #1 Customer Relationship Management (CRM) platform. Salesforce’s cloud-based applications for sales, service, marketing, and more don’t require IT experts to set up or manage — simply log in and start connecting to customers in a whole new way.
Sugar offers the most innovative, flexible and affordable CRM in the market and delivers the best all-around value of any CRM. Sugar features low total cost of ownership, an innovative user experience and an intuitive UI.
iPaaS Systems *Integrated Platform as a Service
Why crank out custom code over and over when it’s faster and more efficient to assemble the right components? Today, over 175,000 developers and leading companies in almost every industry depend on Mulesoft.
Telephony Systems
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.
Avaya provides leading business communications for the digital age. The company offers a wide range of solutions for unified communications, collaboration, customer experience management and networking.
Broadsoft provides enterprise-grade unified communications and collaboration solutions in the cloud. It offers enterprise telephony, as well as instant messaging, conference and collaboration and mobile solutions.
Cisco is a long-recognized leader in the unified communications field. The firm offers telephony hardware and software solutions to all market segments – from startups and established SMBs to the largest enterprises.
Asterisk is an open source framework for developing state-of-the-art communications applications. It started out as the core of an office phone system (PBX), and today it powers hundreds of thousands of business phone systems around the world.
Switchvox is an award-winning IP PBX that delivers powerful Unified Communications tools, mobility applications, and robust calling features. It is offered by Digium, the same company behind Asterisk.
NetFortris’s Fonality network and integrated applications deliver unified voice, data and video communications cost-effectively, reliably and efficiently so businesses can focus on their customers, not their network.
inContact is a contact center technology provider dedicated to providing exceptional customer experience. It offers solutions for both inbound contact centers and outbound contact centers, as well as help desks.
Genesys Communications is a global leader in cloud services for customer engagement, communications, and collaboration designed to help businesses worldwide improve service, increase productivity, and reduce costs.
Mitel offers telephony hardware, contact center technology and communications software for businesses of all sizes, in a wide variety of vertical markets. It is trusted by companies around the world.
Nokia is a global leader in technologies that connect people and things. With the combined strengths of Nokia and Alcatel-Lucent, Nokia is positioned to deliver on the promise of 5G, the Cloud, and the Internet of Things.
ShoreTel® provides businesses worldwide with communications solutions that make interactions simple.
Siemens is a global technology leader that prides itself on engineering excellence, innovation, quality, reliability and internationality. Founded more than 165 years ago, the company is active in 200 countries.
Skype is for doing things together, whenever you’re apart. Skype’s text, voice and video make it simple to share experiences with the people that matter to you, wherever they are.
Vonage Business is a cloud-based provider of SMB and enterprise VoIP solutions. It enables a BYOD environment, incorporating telephony hardware, as well as laptops, smartphones and tablets.