CDC Software makes it easy to integrate the Mitel contact center solution with any customer relationship management software platforms, ticketing solutions or other mission-critical call center systems.

CDC works with all Mitel business phone and CX systems, including MiCloud Connect, MiCloud Flex, MiCloud Business, MiCloud Office, Mitel Sky, MiVoice Business, MiVoice Office 250, MiVoice Office 400, MiVoice 5000, MiVoice MX-ONE, Mitel Connect Hybrid and Mitel Connect Small Business Edition 100.

You can integrate cloud or on-site Mitel systems with all leading CRM solutions, including:

By creating a real-time link between Mitel and your CRM, you can:

  • Create a seamless, omnichannel support experience for your customers
  • Improve critical call center metrics, including first-call resolution rates, hold time, handle time and customer satisfaction scores
  • Reduce overall call center costs and increase ROI
  • Keep call center employees happier and reduce turnover

How Does CDC Integrate Mitel Phones with CRM Systems?

CDC creates a real-time, event-based link between customer relationship management or ticketing software platforms and your Mitel business phone system. This offers agents advanced features like click-to-call, screen pop and automated call logging without ever leaving the system of record.

Changing phone systems or CRMs? No problem! CDC integrates with all leading contact center platforms, giving you the freedom to do what’s right for your business.

What do you get with CDC? Shorter wait times, happier customers, better resolution rates and more productive call center employees … all for a few dollars per agent per month.

Ready to connect Mitel with your CRM? Contact CDC Software today.