Are you trying to integrate your Salesforce instance with your telephony system? Then you need CDC Software.
CDC provides a rock-solid link between Service Cloud, Sales Cloud or Marketing Cloud and all leading call center telephony systems. Agents can be provided with information directly from Salesforce as soon as a call comes through, and instantly create a Case, Post, Task or Contact. They can even call a phone number listed in Salesforce with a single click.
Best of all, CDC’s Salesforce CTI platform can be deployed in as little as a few days, and costs a fraction of a custom integration project.
Integrate Your Salesforce CRM or Helpdesk with these VoIP and Telephony Systems:
Don’t see your VoIP or telephony system? We can probably add it or connect via the MuleSoft iPaaS platform in a few weeks!
Salesforce CTI Features
CDC can display any data from a Salesforce Account, Lead, Contact, Opportunity or Case objects via screenpop as soon as an agent answers a call.
Cases, Tasks, Posts or Contacts can be auto-generated based on pre-set rules, or created instantly by agents.
Agents can dial any phone number defined in an Account, Lead, Contact or Opportunity via softphone.
CDC does not require custom integration work. Our library of pre-built telephony connectors let you tie any system to Salesforce in as little as a few days.
Fair, Flexible Pricing
CDC is priced on a per-seat subscription basis, rather than a large up-front capital expenditure. That means you pay for only what you use.
CDC’s native Salesforce application works with the Lightning Experience interface out of the box.