Choosing the wrong CRM for your company can significantly impact business and end goals. So how do you determine which one is best suited for your organization, and more importantly how can you get the most out of the software? CDC Software CEO Matt Bieber shares his advice with CIO and suggests asking the tough questions to get what you bargain for. Read the full article here.

CDC Software Releases MuleSoft Certified Connector to Simplify Connectivity to the CDC Platform and Enable Organizations to Innovate Faster CDC Software today announced it has joined the MuleSoft Technology Partner Program and has contributed to the partner ecosystem by releasing a MuleSoft Certified Connector. The connector enables organizations to quickly and easily integrate CDC Software products with applications, data and devices and will be available in Anypoint Exchange for all Anypoint Platform users to

CDC Software, a global enterprise software provider of on-premise and cloud deployments, continues its growth with the addition of Aaron Proch. Proch, who serves as an IT administrator, is responsible for evaluating operational efficiency of various IT systems, as well as software installation and troubleshooting. He also provides technical assistance for internal employees and end-users. “The IT field is forever growing,” said Matthew Bieber, CEO of CDC Software. “Aaron’s eagerness to stay up-to-date with

CDC Software, a global enterprise software provider of on-premise and cloud deployments that enables companies to quickly and cost-efficiently integrate telephony, CRM, and other mission-critical contact center systems, today announced the launch of CDC Platform 2.0. Built upon experience gained through numerous customer installations, CDC Platform 2.0 leverages the flexibility and performance of the original platform while improving upon supported product offerings. With a keen focus on standardizing CDC Platform structure and leveraging cloud-based

As today’s technology advances, the obligation of human involvement in consumer-facing businesses is put into question. While predictive chat solutions still factor into the equation, there is no denying that a human agent will produce standout customer experience. In this recent Call Center Times article, CDC Software CEO Matt Bieber, weighs in on the role of human interaction in contact centers, and the priority of those relationships. Read the full article here.