Customers want a flawless experience just as much as you want to provide them with one. Even as technologies change and new ones are created, customer service is something that will remain a priority. So how do you ensure that your customer experience is enhancing along with your business? In this recent CMSWire article, CDC Software CEO Matthew Bieber weighs in on 4 areas to focus on to ensure continuous CX growth. Read the
Business leaders love to throw around the term “customer journey,” but without a taking a holistic view can you really know what all the phrase entails? In this recent CMSWire article, CDC Software CEO Matt Bieber weighs in on how to model, measure, validate and optimize your way to customer journey success. Read the full article here.
CDC Software’s customers can now benefit from a direct link between Salesforce Service Cloud, Sales Cloud and Marketing Cloud for leading CRMs, all major telephony systems and other contact center database and systems. CDC Software today announced it has launched CDC Software – Next Generation CTI Telephony to Salesforce Integration on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. Designed with flexibility and easily configurable updates
AI continues to have a tremendous effect on today’s customer experience, but with Watson still learning should we be so quick to hop on the AI train? In Matt Bieber’s latest CMSWire article he shares a glimpse of his experience with AI – the successes, the failures and where he sees it going. Read the full article here.
By now, the majority of businesses know the importance of listening to customer voice. But while businesses adopt voice of the customer (VoC) programs, they’re falling short in responding to what their customers are actually saying. In this recent CMSWire article, CDC Software CEO Matt Bieber shares his experience creating an effective VoC program and how to effectively meet customers’ expectations. Read the full article here.