CDC Software CEO Matthew Bieber Featured in CMSWire
By now, the majority of businesses know the importance of listening to customer voice. But while businesses adopt voice of the customer (VoC) programs, they’re falling short in responding to what their customers are actually saying.
In this recent CMSWire article, CDC Software CEO Matt Bieber shares his experience creating an effective VoC program and how to effectively meet customers’ expectations.
Read the full article here.