CDC Software integrates telephony systems and Salesforce.

CDC Software’s customers can now benefit from a direct link between Salesforce Service Cloud, Sales Cloud and Marketing Cloud for leading CRMs, all major telephony systems and other contact center database and systems.

CDC Software today announced it has launched CDC Software – Next Generation CTI Telephony to Salesforce Integration on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. Designed with flexibility and easily configurable updates in mind, agents are provided with relevant information from Salesforce as soon as a call comes through. The software’s customizable architecture is constructed for adaptability and powered to connect to any API, be deployed in any environment and have the ability to be reconfigured at any time.

Built on the Salesforce Platform, CDC Software – Next Generation CTI Telephony to Salesforce Integration is currently available on the AppExchange.

CDC Software – Next Generation CTI Telephony to Salesforce Integration

CDC customers are now able to make an instant personal connection and solve issues in an agile fashion, to improve agent efficiency and deliver better service faster. With support for leading contact center phone and VoIP systems, app users are given access to relevant Salesforce data both on-premise (on a virtual server on customer premise for a premise-based telephony system) and in the cloud. The out-of-the-box support for the Lightning Experience and Click2call functionality for any phone number defined in an Account, Lead, Contact or Opportunity is the next step for high-performing customer experience in the digital age.

Comments on the News

  • “Providing an integrated customer experience is a major competitive differentiator of today’s business world,” said Matthew Bieber, CEO of CDC Software. “By coupling our expertise with Salesforce’s CRM options, we’re able to ensure greater efficiency with faster and better service. We are thrilled to be enabling companies to stay in front of their competition by strengthening their customer service capabilities and delivering a true customer-focused solution.”
  • “We are happy to welcome CDC Software onto the AppExchange, as they provide customers with an exciting new way to receive direct information from Salesforce as soon as a call comes through,” said Mike Wolff, SVP, ISV Sales, Salesforce. “The exponential growth of the AppExchange underscores the enormous opportunity the entire Salesforce ecosystem has in creating cutting-edge solutions and driving customer success.”

About Salesforce AppExchange

Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 5,000 solutions, 5 million customer installs and 70,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.

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About CDC Software
CDC Software’s SaaS integration solutions empower companies to quickly and cost-efficiently integrate their telephony, CRM, and other mission-critical contact center systems, giving contact center agents the information they need to delight customers on every call. CDC solutions create real-time integrations with a lower total cost of ownership and much quicker time to market than a custom integration project, and can be implemented in a cloud, premise, or hybrid environment. Clients of all sizes use CDC solutions every day to provide a better customer experience.