Call Center Technology: 5 Essential Features
Your call center technology should support your overall goal to improve the customer experience. These five essential features will help you get there.
Your call center technology should support your overall goal to improve the customer experience. These five essential features will help you get there.
How can you improve the customer experience in the new year? Here are the top 4 new year’s resolutions for call centers heading into 2020.
Omnichannel in businesses is more critical than ever before, and the same holds true in the contact center. In this blog, we’ll look at three ways you can build an omnichannel experience for you and your customers.
Phone etiquette can make or break your call center. Here are seven techniques call center agents can use to keep interactions positive.
It’s no secret that companies who have not yet transferred to the cloud are already multiple steps behind. The question is, why? In this post, we’ll examine three of the most crucial reasons that your system should be in the cloud – and why it’s so important.