While every situation is unique and will require different resources or length of time to manage, there are always ways call centers can be prepared for a disaster. In this blog post, we’ll provide several tips for crisis-preparedness in contact centers, no matter the industry they serve.
Disconnected contact centers are falling out of favor. Learn how AI is augmenting the capabilities of contact centers that address the full landscape of customer needs.
The benefits of a CRM system will more than likely outweigh the cost. In this post, we’ll take a deeper dive into what exactly a CRM system is and how it will improve your company.
Your call center technology should support your overall goal to improve the customer experience. These five essential features will help you get there.
How can you improve the customer experience in the new year? Here are the top 4 new year’s resolutions for call centers heading into 2020.