August 14th, 2020
While the specifics on how, when and if call center agents should return still lacks a one-size-fits-all solution, here are two guiding tips for call centers to keep in mind when planning their agents’ eventual return to the office.
July 8th, 2020
Although the trends of cloud adoption, virtual capabilities and customer-first mentalities have existed for years, COVID-19 dramatically inflated their rate of adoption by proving their fundamental necessity.
June 3rd, 2020
Brands with a customer-first mentality are far more likely to come out on top than those who don’t. Our recent blog post weighs in.
May 4th, 2020
While every situation is unique and will require different resources or length of time to manage, there are always ways call centers can be prepared for a disaster. In this blog post, we’ll provide several tips for crisis-preparedness in contact centers, no matter the industry they serve.
March 27th, 2020
Disconnected contact centers are falling out of favor. Learn how AI is augmenting the capabilities of contact centers that address the full landscape of customer needs.