Navigating the Holiday Rush: 7 Call Center Etiquette Tips
In this blog, we cover 7 tips to help call center team members manage a higher influx of customer service requests during the 2020 holiday season.
In this blog, we cover 7 tips to help call center team members manage a higher influx of customer service requests during the 2020 holiday season.
If COVID-19 has taught us anything, it’s that remote work is possible for many industries—including the call center. But the pandemic has also reinforced the importance of human connection and customer service. In this blog, we cover 3 tips to help you manage customer satisfaction during remote work. As the world continues to grapple with the long-lasting effects of COVID-19, more and more businesses have extended their work from home policies until at least
While the specifics on how, when and if call center agents should return still lacks a one-size-fits-all solution, here are two guiding tips for call centers to keep in mind when planning their agents’ eventual return to the office.
Although the trends of cloud adoption, virtual capabilities and customer-first mentalities have existed for years, COVID-19 dramatically inflated their rate of adoption by proving their fundamental necessity.
Brands with a customer-first mentality are far more likely to come out on top than those who don’t. Our recent blog post weighs in.
