Technological innovations from chatbots to the Internet of Things (IoT) are converging around contact centers, which is helping to drive focus on a more proactive approach to the customer experience.
Four Key Things to Consider in Order to Arrive at the Right Solution for Your Contact Center.
Three tips for defusing sticky situations in the call center … and a fourth for when things clearly aren’t working out.
Sure, we live in a world where it seems folks can just pull out their smartphones to find answers to every question imaginable, but now more than ever, there are critical times when a real, breathing human on the other end of the line is everything.
When it comes to delivering a flawless omnichannel customer service experience, the times are changing. Create a seamless experience with these three tips: