CDC Software makes it easy to integrate the Genesys Interactive Intelligence contact center solution with any customer relationship management software platforms, ticketing solutions or other mission-critical call center systems.
CDC gives you simple, code-free integrations between Genesys and all leading CRM solutions, including:
By creating a real-time link between Genesys and your CRM, you can:
- Create a seamless, omnichannel support experience for your customers
- Improve critical call center metrics, including first-call resolution rates, hold time, handle time and customer satisfaction scores
- Reduce overall call center costs and increase ROI
- Keep call center employees happier and reduce turnover
How Does CDC Integrate Genesys with CRM Systems?
CDC creates a real-time, event-based link between customer relationship management or ticketing software platforms and your Genesys contact center system. This offers agents advanced features like click-to-call, screen pop and automated call logging without ever leaving the system of record.
Changing phone systems or CRMs? No problem! CDC integrates with all leading contact center platforms, giving you the freedom to do what’s right for your business.
What do you get with CDC? Shorter wait times, happier customers, better resolution rates and more productive call center employees … all for a few dollars per agent per month.
Ready to connect Genesys with your CRM? Contact CDC Software today.