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Top 5 Must-Have Contact Center Software Features in 2021

Technology is changing the way contact center agents work with customers and each other – especially pertinent in 2021. In this blog, we cover the top contact center software features that you must have to enhance the customer experience. Most contact centers have some sort of technology supporting their operations. In fact, the majority of customer support teams leverage anywhere between one and ten different tools to interact with customers. Here’s the problem: 46%