Technology is changing the way contact center agents work with customers and each other – especially pertinent in 2021. In this blog, we cover the top contact center software features that you must have to enhance the customer experience. Most contact centers have some sort of technology supporting their operations. In fact, the majority of customer support teams leverage anywhere between one and ten different tools to interact with customers. Here’s the problem: 46%
Operating a successful call center in 2021 is a big undertaking. But it’s not impossible—especially when you prioritize these three things.
What is iPaaS, and how does it help contact centers optimize their technology stack so all of your systems work together? Find out.
This year, contact centers are looking for ways to stabilize—and future-proof—operations. Here are 5 strategies that will help you in the long run.
How can you reduce call center turnover in 2021? It starts with optimizing your call center technology stack.