Is call center software better than a PBX solution? In this blog, we provide a brief overview of each – and three reasons why call center software is undeniably better (even for small businesses).
Contact centers are the first point of contact for everyone reaching out to your company, so it’s crucial to have a qualified team and innovative technology driving you forward. Let’s look at five steps on how to set up your contact center.
Call centers are responsible for fielding nearly every incoming and outgoing customer call, which means things can get hectic without the right resources. For growing organizations that are ready to scale, pay attention to these four tips.
Call centers succeed when they provide a satisfactory customer experience. For this to happen, improving your quality assurance is key. In this blog, we look at what call center quality assurance is, how it’s measured and ways to make it better.
Old contact center technology is being replaced by innovative, integrated solutions that capitalize on your relationship with buyers. In this post, we look at the best of them.
