CDC Software makes it easy to integrate your Avaya business telephony system with customer relationship management software platforms, ticketing solutions and other mission-critical call center systems.
CDC works with all Avaya business telephony and CX systems, including Avaya Aura® Call Center Elite and the Avaya IP Office® Platform.
You can integrate Avaya with all leading CRM solutions, including:
By creating a real-time link between your Avaya phone system and your CRM, you can:
- Create a seamless, omnichannel support experience for your customers
- Improve critical call center metrics, including first-call resolution rates, hold time, handle time and customer satisfaction scores
- Reduce overall call center costs and increase ROI
- Keep call center employees happier and reduce turnover
How Does CDC Integrate Avaya Phones with CRM Systems?
CDC creates a real-time, event-based link between customer relationship management or ticketing software platforms and your Avaya business telephony systems. This offers agents advanced features like click-to-call, screen pop and automated call logging without ever leaving the system of record.
Changing phone systems or CRMs? No problem! CDC integrates with all leading contact center platforms, giving you the freedom to do what’s right for your business.
What do you get with CDC? Shorter wait times, happier customers, better resolution rates and more productive call center employees … all for a few dollars per agent per month.
Ready to connect Avaya with your CRM? Contact CDC Software today.