CDC Software makes it easy to integrate your Amazon Connect contact center phone system with customer relationship management software platforms, ticketing solutions and other mission-critical call center systems.
CDC gives you simple, code-free integrations between Amazon Connect and all leading CRM solutions, including:
By creating a real-time link between Amazon Connect and your CRM, you can:
- Create a seamless, omnichannel support experience for your customers
- Improve critical call center metrics, including first-call resolution rates, hold time, handle time and customer satisfaction scores
- Reduce overall call center costs and increase ROI
- Keep call center employees happier and reduce turnover
How Does CDC Integrate Amazon Connect with CRM Systems?
CDC creates a real-time, event-based link between customer relationship management or ticketing software platforms and your Amazon Connect business telephony systems. This offers agents advanced features like click-to-call, screen pop and automated call logging without ever leaving the system of record.
Changing phone systems or CRMs? No problem! CDC integrates with all leading contact center platforms, giving you the freedom to do what’s right for your business.
What do you get with CDC? Shorter wait times, happier customers, better resolution rates and more productive call center employees … all for a few dollars per agent per month.
Ready to connect Amazon Connect with your CRM? Contact CDC Software today.