CDC Software makes it easy to integrate Microsoft’s Skype for Business communications solutions with any customer relationship management software platform or ticketing system.
CDC gives you simple, code-free integrations between Skype and all leading CRM solutions, including:
By creating a real-time link between Skype and your CRM, you can:
- Create a seamless, omnichannel support experience for your customers
- Improve critical call center metrics, including first-call resolution rates, hold time, handle time and customer satisfaction scores
- Reduce overall call center costs and increase ROI
- Keep call center employees happier and reduce turnover
How Does CDC Integrate Skype with CRM Systems?
CDC creates a real-time, event-based link between customer relationship management or ticketing software platforms and your Skype business PBX. This offers agents advanced features like click-to-call, screen pop and automated call logging without ever leaving the system of record.
Changing phone systems or CRMs? No problem! CDC integrates with all leading contact center platforms, giving you the freedom to do what’s right for your business.
What do you get with CDC? Shorter wait times, happier customers, better resolution rates and more productive call center employees … all for a few dollars per agent per month.
Ready to connect Skype for Business with your CRM? Contact CDC Software today.