Shoretel was acquired by Mitel in September 2017, but many businesses and contact centers still utilize Shoretel Connect Cloud (now MiCloud Connect) and Shoretel Connect Onsite (now MiVoice Connect).

CDC Software makes it easy to integrate legacy Shoretel telephony systems with any customer relationship management software platform or ticketing solution.

CDC gives you simple, code-free integrations between Shoretel and all leading CRM solutions, including:

By creating a real-time link between Shoretel Connect Cloud or Shoretel Connect Onsite and your CRM, you can:

  • Create a seamless, omnichannel support experience for your customers
  • Improve critical call center metrics, including first-call resolution rates, hold time, handle time and customer satisfaction scores
  • Reduce overall call center costs and increase ROI
  • Keep call center employees happier and reduce turnover

How Does CDC Integrate Shoretel with CRM Systems?

CDC creates a real-time, event-based link between customer relationship management or ticketing software platforms and your Shoretel business phone system. This offers agents advanced features like click-to-call, screen pop and automated call logging without ever leaving the system of record.

Changing phone systems or CRMs? No problem! CDC integrates with all leading contact center platforms, giving you the freedom to do what’s right for your business.

What do you get with CDC? Shorter wait times, happier customers, better resolution rates and more productive call center employees … all for a few dollars per agent per month.

Ready to connect Shoretel with your CRM? Contact CDC Software today.