Respond Runner offers powerful new automation features for more effective management of customer feedback
Hong Kong, London, 11/10/2007 — CDC Software, a wholly owned subsidiary of CDC Corporation and a global provider of industry-specific enterprise software applications and consulting services, has announced Respond Runner, a new application in the latest release of its CDC Respond 3 XA suite of enterprise applications for customer complaint and feedback management. Respond Runner offers powerful new automation and scheduling features that streamline processing and analysis of business data that also help improve an organization’s overall operational efficiency.
In addition to Respond Runner, the CDC Respond 3 XA product suite comprises Respond CenterPoint, Respond TouchPoint, Respond Handler, Respond Customer, Respond Insight and Respond Intelligence. As well as the powerful new automation features introduced with Respond Runner, this version release, CDC Respond 3 XA v3.70, offers deeper analytical capabilities to ensure businesses are able to determine, prioritize and fix underlying issues with products, services or personnel. Other new enhancements include critical threshold monitoring and alerting, new standardized templates for Respond Handler and Respond TouchPoint, post-feedback surveys and support for Microsoft Office 2007 and Windows Vista.
CDC Software’s head of product management for CDC Respond, Ian Mapp, comments: "Our customers focus on removing the causes for customer dissatisfaction and increasing loyalty and advocacy. With Respond Runner, businesses can now process and analyze their data even more efficiently. CDC Respond gives organizations of any size virtually everything they need to handle customer complaints and feedback in a way that best suits their business objectives. CDC Respond is based on our extensive experience in this market, and is specifically designed to meet the varying business requirements of organizations that need a range of flexible tools to manage customer complaints and feedback since each of their departments has different needs."
Respond CenterPoint allows customer service personnel and feedback handlers to log, track, manage and report on all forms of feedback data. Both Respond TouchPoint and Respond Handler are web-based applications, designed to allow any customer-facing employee to log feedback data, process and resolve cases as required. Respond Customer allows an organization’s customers to register feedback, including complaints, and track the progress of issues via the company’s website. Respond Insight and Respond Intelligence are powerful analytics tools, offering businesses a flexible, interactive way to analyze the data received through customer complaints and feedback. Since it gives organizations a single, accurate source of data analysis, Respond Intelligence allows management information to be shared and evaluated across an entire organization.
About CDC Respond
CDC Respond is a market-leading suite of complaint and feedback management applications designed specifically to improve the customer experience. The solution enables organizations to extend and improve customer service capabilities to front-line staff, while providing extensive management information to drive change and improve business practices. The solution is proven to deliver cost reductions and improved services as well as increased efficiency, customer satisfaction and profitability. For more information about CDC Respond, please visit: www.cdcrespond.com.
About CDC Software
CDC Software, The Customer-Driven Company™ is a provider of enterprise software applications designed to help organizations deliver a superior customer experience while increasing efficiencies and profitability. CDC Software’s product suite includes – Saratoga CRM and Pivotal CRM (customer relationship management), CDC Respond (customer complaint and feedback management), c360 CRM add-on products, industry solutions and development tools for the Microsoft Dynamics CRM platform, Ross ERP (enterprise resource planning) and SCM (supply chain management), CDC Factory (manufacturing operations management), IMI warehouse management and order management, Platinum HRM (human resource) and business analytics solutions.
These industry-specific solutions are used by more than 6,000 customers worldwide within the manufacturing, financial services, health care, home building, real estate, and wholesale and retail distribution industries. The company completes its offerings with a full continuum of services that span the life cycle of technology and software applications, including implementation, project consulting, outsourced business services, application management and offshore development. CDC Software is the enterprise software unit of CDC Corporation and is ranked number 12 on the Manufacturing Business Technology 2007 Global 100 List of Enterprise and Supply Chain Management Application vendors. For more information, please visit www.cdcsoftware.com.
Cautionary Note Regarding Forward-Looking Statements
This press release includes "forward-looking statements" within the meaning of the United States Private Securities Litigation Reform Act of 1995, and includes statements relating to the ability of CDC Respond to address the needs of certain customers such as the ability to dramatically improve customer satisfaction, improve operational efficiency and profitability. There are important factors that could cause actual results to differ materially from those anticipated in the forward looking statements including, among others: the conditions of that particular industry; the continued ability of CDC Respond solutions to address the industry requirements of customers; and development of new functionalities. Further information on risks or other factors that could cause results to differ is detailed in filings or submissions with the United States Securities and Exchange Commission made by CDC Corporation in its Annual Report for the year ended December 31, 2006 on Form 20-F filed on July 2, 2007. All forward-looking statements included in this press release are based upon information available to management as of the date of the press release, and you are cautioned not to place undue reliance on any forward looking statements which speak only as of the date of this press release. The company assumes no obligation to update or alter the forward looking statements whether as a result of new information, future events or otherwise.
For More Information
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