The Insurance market is competitive and price sensitive. As far as the customer is concerned, there is precious little difference between one policy and the next; apart from how much it costs. And your customers are being bombarded every day with products that are, they are told, cheaper, better and faster to pay out. The differentiator in this competitive market is how efficiently you deal with issues when things go wrong.
Read the solution sheet to learn how Respond EFM can help you streamline your administrative processes and generate feedback for the development of new insurance products using complaint management features that include:
- Configurable user-interface
- Process-driven workflow
- Configurable workflows and processes
- Reports and charts
- Built-in search