Combined chose Respond EFM to monitor customer issues and concerns in relation to each function and department of the business.The information is used to measure the impact and effectiveness of any changes and improvements implemented.
Respond EFM enables Combined Insurance to embrace regulatory principles, monitor customer issues and concerns by department, measure the impact and effectiveness of business changes implemented. In addition it facilitates differing levels of complaint complexity and varying requirements of departments across the business. Combined have seen a 34% decrease in the time it takes to log a complaint.
