Pivotal 5 Recognized as Top CRM Software Package by ISM

Pivotal earns major industry award for eight consecutive years


Vancouver, B.C., March 10, 2004 — Pivotal Corporation, a CDC Software company and a leading CRM solution provider for mid-sized enterprises, today announced that the Pivotal 5 CRM software suite has been named by ISM, Inc. as one of the ‘Top 15’ CRM software packages for 2004. The ‘Top 15’ selections are featured in ISM’s 12th edition of The Guide to CRM Automation (www.ismguide.com).

Pivotal 5 was selected from dozens of CRM software packages, which were tested by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 202 selection criteria, including 105 business functions, 47 technical features, and 17 user support features. The awards were presented at the DCI CRM Conference & Exhibition by Barton Goldenberg, co-founder and co-chairman of the conference and president of ISM. The awards ceremony was sponsored by DCI, ISM, and Selling Power.

“With the introduction of Pivotal 5, Pivotal continues to demonstrate its commitment to delivering powerful CRM applications and a highly flexible platform to mid-sized enterprises,” said Barton Goldenberg, president, ISM. “ISM congratulates Pivotal for its leadership and dedication to technology innovation in the mid-enterprise CRM market.”

According to Bo Manning, president and CEO, Pivotal, “Pivotal is honored to receive this award for Pivotal 5 from ISM. Pivotal 5 was architected to meet the unique requirements of mid-sized enterprises – its built on a highly flexible, Web-based architecture, with a robust set of CRM capabilities, and is sold and implemented in the way that these organizations want to buy and deploy. This award further validates Pivotal’s commitment to helping mid-sized enterprises create sustainable differentiation through the implementation of CRM strategies and technologies.”

Pivotal Corporation, a software unit of chinadotcom corporation [NASDAQ: CHINA], is a leading CRM company that is 100 percent purpose-built to serve the demanding requirements of mid-sized enterprises – a powerful, highly flexible application platform, a complete set of CRM applications, and low-cost, results-producing implementation services. Pivotal delivers software and services that are designed to produce meaningful increases in revenues, margins and customer loyalty for companies and business units in the revenue range of $100 million to $3 billion. More than 1,700 companies around the world have licensed Pivotal including: CIBC, Centex Homes, Farm Credit Services of America, HarperCollins Publishers, Hitachi Telecom Inc., Palm, Inc., Pharmacia Corporation, Premera Blue Cross, Royal Bank of Canada, Sharp Electronics Corporation, Southern Company, Vivendi and WebEx Communications.

Pivotal's complete CRM software suite includes a powerful application platform and capabilities in marketing, sales, service, contact centers, partner management and interactive selling. For more information, visit www.pivotal.com.
This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our and chinadotcom’s forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with Pivotal’s CRM software, its continued commitment to the deployment of the solution, and the risks involved in developing software solutions and integrating them with third-party software and services. Although we and chinadotcom believe that the expectations reflected in our and chinadotcom’s forward-looking statements are reasonable, individual results may vary, and neither we nor chinadotcom can guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we, chinadotcom nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Leslie Castellani
Tel: 604/699-8151
Email: lcastellani@pivotal.com