Pivotal Wins Major CRM Industry Award for the Seventh Consecutive Year

Pivotal named one of the Top 15 software selections for 2003 by leading analyst firm


Vancouver, BC, February 20, 2003 — Pivotal Corporation (Nasdaq: PVTL; TSE: PVT), today announced that the Pivotal CRM software suite has been named by ISM, Inc., a leading CRM analyst consulting firm, as one of the Top 15 CRM software packages for 2003. The ‘Top 15’ selections are featured in ISM’s 11th edition of The Guide to CRM Automation (www.ismguide.com). Based on a three-tier, meta-data driven architecture, Pivotal CRM includes capabilities in marketing, sales, service, contact centers, partner management and interactive selling.

Pivotal CRM was selected from dozens of CRM software packages, which were tested by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 171 selection criteria, including 105 business functions, 48 technical features, and 18 user-friendliness/support features.

Barton Goldenberg, president of ISM and co-founder and co-chairman of the Digital Consulting Institute’s CRM and RTE Conferences and Expos, made the announcement during a special keynote ceremony, at DCI’s Chicago CRM Conference at McCormick Place. The awards ceremony was sponsored by DCI, ISM, and Selling Power.
“For the seventh year in a row, Pivotal has been named one of the ‘Top 15’ CRM software selections,” said Goldenberg. “Pivotal has demonstrated continued leadership as a provider of comprehensive CRM solutions. ISM congratulates Pivotal on this great achievement.”

According to Jesper Andersen, EVP of Products, Pivotal, “Pivotal is honored to once again receive this coveted industry award. For more than two years, Pivotal has offered a state-of-the-art, three-tier architecture and a full suite of CRM capabilities. Judged and selected by our peers in the CRM industry, this award recognizes Pivotal’s commitment to CRM success.”

Pivotal’s long list of industry recognition includes the Microsoft award for ‘Best CRM Software Solution’ in France for the success of its implementation at Banque Entenial – one of the top French financial institutions, the Microsoft award for ‘Best Industry Solution in Telecommunications’ for the success of its contact center implementation at Alcatel eBusiness Distribution GmbH, one of the fastest growing Canadian technology companies for the third consecutive year on the Deloitte & Touche Canadian Technology Fast 50, ‘Best Integrated CRM Solution’ at the Microsoft-sponsored Industry Solutions Awards, the ‘Aberdeen List of Top Ten Significant CRM Applications for 2000’, and the ninth fastest growing company in North America on the 2000 Deloitte & Touche Technology Fast 500.

About ISM

Founded in 1985, ISM, Inc. (http://www.ismguide.com) provides strategic advice on Customer Relationship Management and the Real-Time Enterprise. ISM is the publisher of The Guide to CRM Automation (11th edition) and author of CRM Automation (Prentice Hall, 2002 &2003). ISM clients include Canon, Ceridian, Deutsche Bank, DHL, ExxonMobil, IBM, J&J, Lucent, McGraw-Hill, Nestlé, NYSE, PepsiCo, Roche, Schering-Plough, United Way, Verizon, Vivendi Universal, Wells Fargo and Xerox.

Pivotal Corporation is the only CRM company that is 100 percent purpose-built to serve the unique requirements of mid-sized enterprises. Pivotal delivers software and services that produce meaningful increases in revenues, margins and customer loyalty for companies and business units in the revenue range of $100 million to $3 billion. More than 1,500 companies around the world use Pivotal including: CIBC, Centex Homes, HarperCollins Publishers, Hitachi Telecom Inc., Premera Blue Cross, Royal Bank of Canada, Southern Company, and Vivendi.

Pivotal's complete CRM software suite includes capabilities in marketing, sales, service, contact centers, partner management and interactive selling. For more information, visit www.pivotal.com.
This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with Pivotal’s CRM, and such other risks involved in developing software solutions and integrating them with third-party software and services. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151
Email: lcastellani@pivotal.com