1st GLOBAL Selects Pivotal for Web Affiliate Network

Pivotal eBusiness solution to provide versatile, scalable platform for innovative Internet business model


Vancouver, Canada, May 23, 2000 — Pivotal Corporation (Nasdaq: PVTL), The eBusiness Relationship Company, today announced that 1st Global, the business development partner to the tax and accounting professions, has selected Pivotal eRelationship™ 2000 to manage complex relationships with more than 1000 affiliated CPA firms, law firms, and financial planning firms over the Internet.

As part of the company's eBusiness initiative, 1st Global is deploying Pivotal eRelationship 2000 to develop an extensive Internet support network for the company's affiliates and partner firms. Pivotal's Microsoft-based Internet solution will enable 1st Global to improve real-time coordination and collaboration of its turnkey financial services marketing, sales, operations, technical support and administration systems among its affiliated financial professionals, attorneys, tax professionals and support services. This solution will also ensure accountability, facilitate financial compliance and provide capabilities for affiliates to successfully integrate a full spectrum of financial services into their practices.

1st Global is an instant resource for upgrading and outsourcing financial services so that accounting firms and law firms can handle a wider range of customer needs to effectively compete against the major players in the financial services industry. The company's eBusiness strategy will allow professionals to leverage the Internet as a collective unit to easily and quickly expand their practices to include services such as insurance, estate, tax and financial planning. For 1st Global, the Pivotal solution will also enable the company to build relationships and identify affiliates in the network that have large opportunities to enhance services to compete more effectively in the digital economy.

"The Pivotal eRelationship 2000 suite is a critical component of 1st Global's eBusiness strategy to maximize value-added services to our affiliates," said Tony Batman, president and CEO, 1st Global. "In addition to streamlining internal business processes at 1st Global, Pivotal's award-winning eBusiness solution will allow our company to introduce 24x7 self-servicing support to our nationwide affiliate network to vastly improve service to our partners. Using this versatile Internet solution, 1st Global will also be able to create a digital network among affiliates that will enable these geographically disperse individuals to effortlessly interact and collaborate, in real-time, over the Internet."

According to Norm Francis, president and CEO, Pivotal, "1st Global is a excellent example of the next generation of eBusiness companies which are focused on enabling virtual networks of professionals to compete against massive corporate entities by leveraging Internet technology. Using Pivotal eRelationship 2000, 1st Global has embarked on an ambitious strategy to empower accounting professionals with the tools, resources, knowledge and training they need to build practices that successfully compete in the digital economy."
Pivotal Corporation, The eBusiness Relationship Company, enables organizations, globally, to increase revenue and improve customer loyalty by providing highly scalable, Microsoft-based Internet solutions for managing relationships between customers, employees, and business partners. Pivotal's eRelationship 2000 solution provides integrated applications for eSelling, eMarketing, eCommerce, and eService, and an industrial-strength Internet platform for building and deploying personalized, intelligent Web sites for customers and business partners integrated with context-sensitive Web portals for front-office employees. Pivotal solutions are designed for Web, wireless and hosted deployment, and are provided on a flexible license, lease, or subscription basis to support a wide variety of business models.

Pivotal solutions are sold in 34 countries and available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base includes more than 800 organizations in traditional, commercial and public market sectors and the new digital economy, including KPMG, CornerDrugstore.com, Ericsson, Medpool.com, Nissan Motor Corp., HarperCollins Publishing, Deutsche Bank, Trader.com, Southern Company, Lucent Technologies, NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.

Pivotal is a public company traded on the NASDAQ under the symbol "PVTL" and can be found on the Web at http://www.pivotal.com. This press release contains forward-looking statements, including statements about the manner and timing of deployment and performance of the Pivotal eRelationship solution to be deployed by 1st Global Inc. Actual events or results may differ materially from those described in the forward-looking statements due to a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet 1st Global's requirements, the possibility of development of deployment difficulties or delays, the dependence on 1st Global's satisfaction with Pivotal's eRelationship solution and its continued commitment to the deployment of the solution. Forward-looking statements are based on management's estimates, beliefs and opinions on the date the statements are made. Pivotal assumes no obligation to update forward-looking statements if circumstances or management's estimates, beliefs or opinions should change. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com
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