Pivotal and Heller Financial Agree to Jointly Develop a B2B Financial Services Web Exchange

Web "Relationship Exchanges" to integrate online transactions and eBusiness relationship management


Vancouver, Canada, April 4, 2000 — Pivotal Corporation (Nasdaq: PVTL), The eBusiness Relationship Company™, today announced an industry alliance with Heller Financial Corp. (NYSE: HF), an international, commercial finance leader that provides a broad range of financial products and services. The companies have formed an innovative alliance to develop a B2B Web exchange specifically designed for financial services companies.

This Web "relationship exchange" will allow companies in the financial sector to transition seamlessly to a digital economy business model by enabling personalized interactions with partners and customers on public and private Web sites. Web relationship exchanges are secure Internet environments for conducting business-to-business financial transactions and collaborative business relationships.

"Companies in the financial industry are demanding a fast route to eBusiness that directly addresses their unique business needs and leverages the power of existing business relationships," said Norm Francis, president and CEO of Pivotal Corporation. "Pivotal and Heller have agreed to work together to respond to the specific business drivers of the financial industry by designing an a B2B financial services relationship exchange that incorporates the Internet technologies, services and content that are an appropriate match for financial businesses."

According to Frederick E. Wolfert, president and chief operating officer of Heller Financial, "Pivotal is paving the way for bricks-and-mortar companies in the financial sector to join the digital economy. With Pivotal, Heller will forge stronger relationships with customers and leverage the Internet through an innovative strategy and industry-leading technology."

Pivotal's Strategy for the Financial Industry: Pivotal eFinanceHub

Pivotal and Heller Financial will develop a model solution for B2B financial services relationship exchanges through the design and implementation of a ground-breaking solution, Pivotal eFinanceHub. This solution will allow financial companies to launch private, secure Web sites to collaborate with global customer bases and business partners worldwide. Powered by Pivotal eRelationship™ 2000, Pivotal's award-winning solution for scalable eBusiness relationship management, Pivotal eFinanceHub will facilitate financial transactions and relationship management processes and enable companies to reduce time-to-market of financial services, expand service offerings, and streamline the processing of products.

Customers will be able to initiate and manage financial transactions such as loans and leases over the Internet. B2B services such as small business loans, large cash flow loans, real estate and equipment leases, and venture capital financing will be transacted on the Web. Customers will also be able to access and modify account information online.

For corporate partners, the solution will allow real-time Internet collaboration to ensure that partners are completely integrated into selling, marketing and service processes. For financial services companies, partners may include real estate brokers, equipment manufacturers and equity sponsors that generate sales leads and negotiate agreements with customers. As integral members of the business network, these corporate partners will be able to leverage Internet collaboration services to boost their sales and marketing success.

The Pivotal Industry Alliance Program

As a member of Pivotal's eBRM Industry Alliance Program, Heller Financial will work closely with Pivotal to create premiere Internet solutions for B2B financial services relationship exchanges that reflect the best practices in the financial industry. Pivotal's eBRM Industry Alliance Program is based on a collaborative joint development model in which Pivotal customers, partners and industry experts create breakthrough eBRM solutions for vertical industries that reflect the best practices and eBusiness objectives of each industry. This dedicated team of visionaries define industry eBusiness strategies, identify critical industry eBusiness solution needs and prioritize industry eBusiness solution requirements to expand Pivotal's eBRM solutions with templates, toolkits, business objects that are optimized for specific industries.

About Heller Financial

Heller Financial, Inc., is a worldwide commercial finance company providing a broad range of financing solutions to middle-market and small business clients. With more than $18 billion in total assets, Heller offers equipment financing and leasing, sales finance programs, collateral- and cash flow-based financing, financing for healthcare companies and financing for commercial real estate. The company also offers trade finance, factoring, asset-based lending, leasing and vendor finance products and programs to clients in Europe, Asia, Australia and Latin America. Heller's common stock is listed as "HF" on the New York and Chicago Stock Exchanges. Heller can be found on the World Wide Web at www.hellerfinancial.com.
Pivotal Corporation, The eBusiness Relationship Company, enables organizations, globally, to capitalize on the power of the Internet and increase revenue by providing highly scalable, 360° eBusiness relationship management (eBRM) Web, wireless, and hosted solutions for eMarketing, eSales, eCommerce, and eService that engage customers, business partners, and employees in personalized, one to-one relationships. The Pivotal eRelationship 2000 eBRM solution provides personalized, intelligent, self service relationship hubs for customers and business partners integrated with a unified digital workplace for front office employees. Pivotal solutions combine eCommerce, business portal, and customer relationship management capabilities within a flexible, scalable, standards-based architecture ideally suited to the needs of B2B organizations seeking to merge the power of the Internet with traditional business models. The Pivotal eRelationship 2000 solution holds the current eBRM world record for scalability on the Microsoft Windows 2000 business Internet platform, benchmarked at 20,000 concurrent users averaging less than one second in response time. Pivotal solutions are exclusively to optimize the Microsoft Windows 2000 and Windows NT 4.0 operating platforms.

Pivotal solutions are sold in 34 countries and available in English, French, German, Spanish, Portuguese, Swedish, Japanese and Chinese. Pivotal's worldwide customer base comprises over 700 organizations in traditional market sectors and the new digital economy, including KPMG, CornerDrugstore.com, Ericsson, Medpool.com, HarperCollins Publishing, Deutsche Bank, FOSS, Trader.com, Southern Company, Lucent Technologies, NEC, Deloitte & Touche, Principal Financial Group and Red Cross Australia.


Pivotal is a public company traded on the NASDAQ under the symbol "PVTL." This press release contains forward-looking statements, including statements about the manner and timing of the development and deployment of Pivotal's eFinanceHub for use by Heller and other Pivotal customers in the financial industry. Actual events or results may differ materially from those described in the forward-looking statements due to a number of risks, uncertainties and other factors, such as the possibility of development or deployment difficulties or delays, the dependence on Heller's satisfaction with Pivotal's eFinanceHub solution and its continued commitment to the deployment of the solution and the continued growth of acceptance and use by businesses of the internet as a medium for conducting financial transactions. Forward-looking statements are based on management's estimates, beliefs and opinions on the date the statements are made. Pivotal assumes no obligation to update forward-looking statements if circumstances or management's estimates, beliefs or opinions should change. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com