Pivotal Wins the Gold in First Annual Users Choice Awards

Users come out in force to proclaim Pivotal the leader in eBusiness Relationship Management

North Vancouver, BC, November 16, 1999 — Pivotal Corporation (Nasdaq: PVTL) has been proclaimed a "Gold Best-in-Class" winner in "The First Annual Users Choice Awards", sponsored by Customer Support Management magazine and Real Market Research. Pivotal received the honor for its industry-leading eBusiness relationship management (eBRM) solutions.

The Users Choice Awards is the only awards program in which customer relationship management (CRM) products are judged by end users. More than 238 product entries were considered in a total of 21 categories. End users rated their satisfaction with the CRM solutions and the impact of the solutions on their businesses.

"Pivotal's recent win at the inaugural Users Choice Awards, reinforces our position as the foremost vendor in the relationship management industry," said Pivotal's President and CEO, Norm Francis. "Our customers-innovators in their own rights-all share and encourage our vision of eBusiness relationship management. We could not have come this far without their confidence, support and innovation-all of which have bolstered Pivotal's success."

Awards were presented by Katherine Grayson, Editorial Director of Customer Support Management, and Gary Lemke, President of Real Market Research, at ZD Events' Customer Relationship Management Conference & Expo held last week at the Moscone Center in San Francisco. According to Grayson, "Nothing speaks so directly about the quality of and effectiveness of a product as does end-user acclaim."

According to Doug Stang, Director of Corporate Information Technology at Holophane Corporation. "We congratulate Pivotal for the Users Choice Award, which is the latest honor in a long list of prestigious awards for product innovation and excellence. It comes as no surprise that Pivotal's customers, including Holophane, are enthusiastic about the company-Pivotal's revenue-generating eBRM solutions have consistently proven to produce results.

Pivotal is consistently a top performer in industry award competitions. On November 11, Pivotal announced that for the third year in a row it had won two top awards, 'Best Integrated Customer Relationship Management' and 'Best Internet Solution for Customer Self Service,' in Microsoft's annual Industry Solutions Awards competition for customer relationship management.
Pivotal Corporation is a global supplier of 360° Customer Relationship Management and eBusiness Relationship Management (eBRM) solutions that enable organizations to increase revenue by enhancing relationships with customers and business partners, and conducting personalized online commerce. Pivotal's eBRM solutions fuse eCommerce, customer relationship management and business portals to manage sales, marketing, and customer service relationships between employees, business partners and customers over the Internet and corporate networks.

Pivotal solutions are licensed on either a perpetual basis or on a monthly subscription through Pivotal's Internet application hosting services. Pivotal's international distribution channel consists of direct salespeople, certified value-added resellers, systems integrators, technology partners and distributors. The company has more than 650 customers worldwide with more than 80,000 licensed users. Customers include Yahoo! Excite@Home, Bottomline Technologies, Micrografx, Hewlett-Packard Co., UNOCAL, Inc., Kimberly-Clark Corporation, Intel Corporation, Siemens Electric Ltd., USG Corporation, Lucent Technologies, Holophane Corporation, The Principal Financial Group, and Sun Healthcare Group.
This press release contains forward-looking statements which can be identified by terminology such as "may," "will," "should," "expects," "plans," "anticipates," "believes," "estimates," " predicts", "potential" or "continue" or the negative of such terms or comparable terms. Pivotal undertakes no responsibility to update forward-looking statements if circumstances or management's projections, beliefs or opinions change. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com