Bombardier Aviation Services Selects Pivotal eBusiness Relationship Management Solution

Leading aerospace company adopts Pivotal eRelationship to increase revenue by identifying new business opportunities one customer at a time


North Vancouver, BC, November 10, 1999 — Pivotal Corporation (Nasdaq: PVTL), today announced that Bombardier Business Aviation Services, the business jet service organization of Bombardier Aerospace, the world's third largest commercial aircraft builder, has selected to deploy Pivotal eRelationship™. Bombardier Business Aviation Services plans to implement this Pivotal solution to manage business relationships and increase the responsiveness of its global aircraft service center network.

"Bombardier Business Aviation Services' clients are large corporations on the move and expect the best in customer service and value," said Daniel Lafrance, vice-president of sales for the Bombardier business jet service organization. "Bombardier recognized the need to win customer respect and repeat business, not only through excellence in products and services but also through excellence in one-to-one customer management. Pivotal eRelationship is a great support tool to offer our customers value-added services packages based on both current usage patterns and future needs."

The deployment of Pivotal eRelationship will automate maintenance contract registrations and maintain records about aircraft technical and operational baseline configurations, enabling sales representatives to easily identify service offering opportunities. In addition, Bombardier's plans utilize Pivotal's powerful mobile solution to link service field sales, inside sales and support professionals directly to the organization's central customer database. This expanded access to products/services information and customer service records will enable sales representatives to anticipate customer needs, offer new products and automate sales forecasts and other reporting functions.

"Bombardier Business Aviation Services provides one-to-one service and support for the world's most well-engineered aircraft," said Norm Francis, president and CEO, Pivotal Corporation. "We're pleased to have our eBusiness relationship management solution selected as a vital component in the company's strategy for delivering unparalleled service to its global customers."



About Bombardier Aerospace, Business Aircraft, Business Aviation Services

In just over 12 years, Bombardier has grown to become the third largest manufacturer of civil aircraft in the world. Bombardier Aerospace combines the resources of four leading aircraft manufacturers -- Canadair and de Havilland in Canada, Learjet in the United States, and Shorts in the United Kingdom. Bombardier Aerospace is the only aerospace manufacturer with full design and production operations in three countries. Bombardier's Business Aviation Services (BAS) is a world leader among factory maintenance networks, providing complete assurance of continuous, first-class service throughout the life of every Bombardier aircraft. With dedicated factory service and six support centers across the U.S. and one in Europe, BAS offers support unrivaled in convenience and accessibility.
Pivotal Corporation is a global supplier of 360° Customer Relationship Management and eBusiness Relationship Management (eBRM) solutions that enable organizations to increase revenue by enhancing relationships with customers and business partners, and conducting personalized online commerce. Pivotal's eBRM solutions fuse eCommerce, customer relationship management and business portals to manage sales, marketing, and customer service relationships between employees, business partners and customers over the Internet and corporate networks.

Pivotal solutions are licensed on either a perpetual basis or on a monthly subscription through Pivotal's Internet application hosting services. Pivotal's international distribution channel consists of direct salespeople, certified value-added resellers, systems integrators, technology partners and distributors. The company has more than 650 customers worldwide with more than 80,000 licensed users. Customers include Yahoo! Excite@Home, Bottomline Technologies, Micrografx, Hewlett-Packard Co., UNOCAL, Inc., Kimberly-Clark Corporation, Intel Corporation, Siemens Electric Ltd., USG Corporation, Lucent Technologies, Holophane Corporation, The Principal Financial Group, and Sun Healthcare Group.
This press release contains forward-looking statements, including statements about the manner and timing of deployment and performance of the Pivotal eRelationship solution to be deployed by Bombardier Business Aviation Services. Actual events or results may differ materially from those described in the forward-looking statements due to a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet Bombardier Business Aviation Services's requirements, the possibility of development of deployment difficulties or delays, the dependence on Bombardier Business Aviation Services's satisfaction with Pivotal's eRelationship solution and its continued commitment to the deployment of the solution. Forward-looking statements are based on management's estimates, beliefs and opinions on the date the statements are made. Pivotal assumes no obligation to update forward-looking statements if circumstances or management's estimates, beliefs or opinions should change. Jacqueline Voci
Tel: 425.897.6992
Fax: 425.897.8401
Email: jvoci@pivotal.com