R ''Ray'' Wang Talks Trust: The New Social Currency

August 29, 2011

R ‘’Ray’’ Wang, CRM thought-leader and Principal Analyst & CEO with Constellation Research discusses the evolution of CRM, the emergence of what he calls ‘shadow IT’, and the introduction of social tools into the enterprise.

Learn more about:

  • How to get started with social CRM
  • Why trust is the new social currency 
  • Engaging customers and prospects by listening

Run time: <5 minutes

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Mark Collins
I just downloaded the file and renamed it with a .mp3 extension. Then it successfully opened in Windows Media Player.
John Voda
I wasn't able to listen. "Windows Media Player cannot connect to the server. The server name might not be correct, the server might not be available, or your proxy settings might not be correct." Any ideas?
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