Keeping customers happy is key to a manufacturer's long term profitability and requires a proactive approach to customer satisfaction by identifying and resolving issues before they result in lost business.
However, as a manufacturer you seldom have a direct relationship with the end consumer of your products.
Read the solution sheet to learn more about how Respond EFM can provide a platform for consistently capturing and learning from your end-customer feedback with features that include:
- Configurable user-interface
- Process-driven workflow
- Configurable workflows and processes
- Reports and charts
- Built-in search