The significant costs associated with managing risk have prompted healthcare providers to invest in Respond EFM to reduce risk, increase efficiencies and improve the patient care experience. The solution manages a wide variety of healthcare-specific interactions including: clinical and non-clinical adverse incidents, patient complaints, medication errors, staff-related incidents, health and safety, freedom of information requests and routine access requests.
Read the solution sheet to learn more about how Respond EFM can drive meaningful increases in customer satisfaction and profitability with features that include:
- Configurable user-interface
- Process-driven workflow
- Configurable workflows and processes
- Reports and charts
- Built-in search