Datasheet: Pivotal CRM for Home Building and Real Estate – Customer Care

July 17, 2012

Customers who have purchased a home from you represent some of the best prospects for another sale in the future. But, to ensure that you move a customer from a one-time-buyer to a customer for life, their post-close experience with you, your contractors and your customer-facing employees needs to be positive.

Pivotal CRM for Home Building and Real Estate allows you to capture a 360 degree view of your homebuyer – their purchase experience and their post-sale defects and warranty claims. By fully understanding all aspects of their experience, you are in a better position to be responsive and create a customer for life.

Learn more about how you can:

  • Improve efficiency of the processes that affect the customer experience
  • Track recovery of vendor warranty work to manage warranty costs
  • Increase cross-selling potential with better insight into homeowner profiles
  • Generate audit trails of service requests and resolutions to manage litigation risk
  • Improve customer satisfaction to increase chance of referrals and repeat customers
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