Customers who have purchased a home from you represent some of the best prospects for another sale in the future. But, to ensure that you move a customer from a one-time-buyer to a customer for life, their post-close experience with you, your contractors and your customer-facing employees needs to be positive.
Pivotal CRM for Home Building and Real Estate allows you to capture a 360 degree view of your homebuyer – their purchase experience and their post-sale defects and warranty claims. By fully understanding all aspects of their experience, you are in a better position to be responsive and create a customer for life.
Learn more about how you can:
- Improve efficiency of the processes that affect the customer experience
- Track recovery of vendor warranty work to manage warranty costs
- Increase cross-selling potential with better insight into homeowner profiles
- Generate audit trails of service requests and resolutions to manage litigation risk
- Improve customer satisfaction to increase chance of referrals and repeat customers