Enterprise Performance Management helps Litehouse Foods by giving the sales force a means to access actionable information from its Ross ERP solution quickly and easily. John Shaw, IT Director, says the difference can sometimes be getting a customer an answer in a few minutes instead of days.
After implementing the EPM Sales module, Litehouse saw the following results:
- Easily accessible information for executives and remote sales force
- Sales gets information real-time versus 1-2 days
- IT saves 30+ hours per month on data gathering
- Ability to view customer data and see previous years for trending and analysis
“Basically, EPM Sales enables us to efficiently make the right information available to the right individual—the sales person or sales manager who needs to make critical sales and promotional decisions,” added Shaw. “EPM Sales puts the power of the information at the fingertips of the person who can make a difference. If they have a question, rather than waiting a day or two, they can find the answer in about three minutes. This translates to faster and better decisions, which in turn translate into improved service and sales performance.”
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Marketing Resources/Case Studies/RossEnterprise_LitehouseEPM_Case_Study