As a chemical company with plants in the US and abroad, Hammond Group knew that if the company was to grow and maintain its reputation for customer care, it needed to invest in systems that would cut costs from its operations while still allowing it to focus on its customers. The company selected to replace their current applications with Ross ERP and Pivotal CRM.
Results include:
- 39% reduction in IT costs related to ERP
- Improved customer service, including samples
- More accurate product costing
- More efficient handling for certificates of analysis
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