April 4, 2011

“Consumers of human services are demanding higher standards and greater accountability from service providers. CARF is a not-for-profit accrediting body that is addressing this problem by establishing customer-driven standards to help providers measure and improve the quality, value, and outcomes of their services. To manage the vast and growing demands for our accreditation, CARF selected CDC Pivotal CRM —a complete suite that is cost-effective, fast-to-deploy and easy-to-customize,” says Brian Boon, President and CEO of CARF.

Read the case study to learn how this trusted accreditation provider is using CDC Pivotal CRM to cost-effectively streamline the accreditation process – and improve relationships with its customers.

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