CDC CRM: Service

March 27, 2011

Customer service teams generate revenue for your organization. After all, they are the face of your company in most post-sales interactions – helping to build satisfaction and gather customer intelligence for the next sale. Why then, would you treat customer service as an island when it comes to customer relationship management?

CDC Service is a complete service solution. Pre-integrated with the marketing and sales modules of the CDC Pivotal CRM Suite, it gives your customer service agents up to date sales information such as pending opportunities and other milestones that drive overall customer satisfaction. Robust mobile functionality lets you take your service efforts on the road – to your customer. With CDC Service, you can unify all channels, decrease support costs and analyze performance all while increasing customer satisfaction.

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