What makes for a great contact center experience? It’s a person at the other end of the line who knows you, your business with the organization and can help you quickly. CDC Contact Center is purpose-built to help you achieve this goal. Integrated with the CDC Pivotal CRM suite, the solution gives your contact center agents access to the customer history, an intuitive desktop and support for multiple interaction channels – including email and connectivity to any telephony device.
Best of all, CDC Contact Center is ready-to-use right out of the box, but retains the flexibility to be tailored to your specific business processes. This means that we can support the way you run your contact center, not ask you to change things to suit the way our solution is built. With CDC Contact Center, you get customer care for your business.