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Enterprise Feedback Management-Respond EFM Investment ...
Enterprise Feedback Management-Respond EFM Investment Study
May 26, 2011
The Respond EFM Investment Study is designed to assist you if you are in the process of purchasing a complaints and feedback management solution or reviewing what your business has in place already. It will enable you to understand where you are currently within this business critical discipline and to identify potential areas for improvement with no charge at all to your business.
As the leading provider of Complaints and Feedback software our Respond EFM team is well-placed to offer this advice and support. We understand the intrinsic complexities in dealing with large volumes of customer feedback through multiple contact channels. Additionally, we also know how to get valuable data from this feedback and look at Root Cause Analysis - which could help us identify process and efficiency improvements for your customer service department and your business as a whole.
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