Grand Homes Selects Pivotal to Enhance the Home-Buying Experience

One of the largest privately-held homebuilders in Dallas selects Pivotal Homebuilder to streamline the home-buying process


Vancouver, BC, August 24, 2004 — Pivotal Corporation, a CDC Software company, and a leading CRM solution provider for mid-sized enterprises, today announced that Dallas-based Grand Homes has selected Pivotal Homebuilder FrontOffice to enhance its ability to deliver an enjoyable home-buying experience. The company will use Pivotal Homebuilder FrontOffice to streamline its sales process and manage all aspects of ongoing customer care.

Founded in 1986, Grand Homes has won numerous architectural and interior design awards including the ‘Best Builder in America’ by the National Association of Homebuilders and Builder Magazine in 1996, the prestigious Lee Evans Award for excellence in Business Management, and the Pacesetters Award from the Dallas Business Journal. In addition, Grand Homes is continually listed in the top 100 builders by Builder Magazine. With 45 communities in the Dallas/Fort Worth metroplex, Grand Homes is the largest independently-owned homebuilder operating exclusively in the region. To help address increased market activity and homebuyers’ demands for a top quality home-buying experience, the company required a system to enhance sales and marketing efficiencies, and customer care.

“Buying a home is one of the most important and exciting purchases that our customers make, so it’s important that they receive excellent service before and after the sale,” said Ed Toole, executive vice president, Grand Homes. “Pivotal Homebuilder provides an intuitive, end-to-end solution to address our full set of sales, marketing and customer service requirements. By equipping our sales agents with tools to streamline their sales activities and by using real-time information during our interactions with home-buyers, we can ensure we deliver intelligent, responsive and consistent customer service.”

Pivotal Homebuilder FrontOffice will enable Grand Homes to provide its sales agents with real-time information on available homes, building status, pricing and options, allowing them to better meet the needs of each homebuyer. In addition, a built-in financial calculator will help agents quickly compile scenarios that take into account different fees including mortgage fees, tax schedules, and down payments, which can then be incorporated into contracts that can be revised as the sale progresses. Throughout the sales process, Grand Homes’ sales agents will be able to follow a documented sales methodology – ensuring a consistent, yet personalized customer experience. Once a sale is completed, Pivotal Homebuilder FrontOffice allows Grand Homes’ service users to access a comprehensive repository of customer information, review the home history, and manage the complete service cycle, including automatically dispatching contractors, tracking service requests, monitoring service quality and tracking contractor and supplier charge-backs.

According to Divesh Sisodraker, president and CEO, Pivotal, “Grand Homes is an award-winning leader in the homebuilding industry with a reputation for creating classic homes with innovative architectural designs. By investing in customer relationship management, Grand Homes is proactively evolving its business to ensure that it continues to deliver an exceptional and enjoyable home-buying experience.”

Pivotal Corporation, a software unit of chinadotcom corporation [NASDAQ: CHINA], is a leading CRM company that is 100 percent purpose-built to serve the demanding requirements of mid-sized enterprises – a powerful, highly flexible application platform, a complete set of CRM applications, and low-cost, results-producing implementation services. Pivotal delivers software and services that are designed to produce meaningful increases in revenues, margins and customer loyalty for companies and business units in the revenue range of $100 million to $3 billion. More than 1,700 companies around the world have licensed Pivotal including: Centex Homes, Farm Credit Services of America, Premera Blue Cross, Qiagen, Sharp Electronics Corporation, and WellCare Health Plans.

Pivotal's complete CRM software suite includes a powerful application platform and additional capabilities in contact centers, partner management and interactive selling. For more information, visit www.pivotal.com.
This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our and chinadotcom’s forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with Pivotal’s CRM software, its continued commitment to the deployment of the solution, and the risks involved in developing software solutions and integrating them with third-party software and services. Although we and chinadotcom believe that the expectations reflected in our and chinadotcom’s forward-looking statements are reasonable, individual results may vary, and neither we nor chinadotcom can guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we, chinadotcom nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Leslie Castellani
Tel: 604/699-8151
Email: lcastellani@pivotal.com