Pivotal and Robert E. Nolan Company to Collaborate on Healthcare Insurance Market

Pivotal deepens healthcare industry expertise by joining forces with widely-respected consulting firm


Vancouver, BC and Dallas, TX, August 13, 2003 — August 13, 2003 - Pivotal Corporation (Nasdaq: PVTL; TSX: PVT), and The Robert E. Nolan Company, a leader in management consulting for healthcare insurance companies, today announced an alliance agreement to jointly offer customer relationship solutions to the healthcare insurance market in the United States. The companies are working together on joint sales, marketing and service initiatives.

“Healthcare insurance companies are looking for innovative, fast-to-implement strategies and solutions to enhance quality of service, improve operational efficiencies and increase profitability,” said Dennis B. Sullivan, CEO, The Robert E. Nolan Company. “Combining customer-focused business processes and technology to enable relationship management allows these organizations to lower costs and increase revenue because it gives them the ability to effectively manage interactions with brokers, providers, employers and consumers. The Robert E. Nolan Company brings deep industry and process design expertise tailored to the needs of healthcare insurance companies while Pivotal offers cost-effective, easy-to-deploy applications designed to streamline all key functional areas from sales and underwriting, to group administration processes.”

Together, Pivotal and Nolan are helping healthcare insurance companies improve service, operational efficiencies and profitability with a set of consulting services and technology solutions that streamline customer-facing processes. The combined effort boasts Nolan’s healthcare insurance process discovery, design, decision, and deployment expertise and methodology, combined with Pivotal’s set of products for sales, marketing, underwriting, enrollment and renewal of individual and group health insurance plans for healthcare payers and third party administrators (TPA) and their agents.

Pivotal and Nolan are also collaborating closely to help companies address the issue of application and business process integration, including integration to legacy systems such as membership and billing applications. Nolan consultants bring an average of fifteen years of experience in the healthcare industry and have extensive experience on the business integration issues faced by health care payers. This deep expertise combined with Pivotal’s cost-effective, standards-based healthcare insurance products and integration solutions enable companies to leverage their existing technology investments, which reduces total-cost-of-ownership and increases return on investment.

According to Bo Manning, president and CEO, Pivotal, “The Pivotal-Nolan agreement represents another significant milestone in our go-to-market strategy for the healthcare insurance market. The Robert E. Nolan Company is a widely-recognized consulting leader with extensive expertise and a thirty year history in the healthcare industry. Our complementary products and services will enable companies operating in this highly competitive market to quickly deploy solutions and strategies that deliver immediate and measurable business value.”

About The Robert E. Nolan Company
The Robert E. Nolan Company is a management consulting firm specializing in operations improvement and technology effectiveness for insurance companies, health care payers and banks. Since 1973, Nolan has used its innovative and industry-specialized methodologies to help companies achieve measurable improvements in service, quality, productivity and costs. For more information, visit www.renolan.com.

Pivotal Corporation is the only CRM company that is 100 percent purpose-built to serve the demanding requirements of mid-sized enterprises – a powerful, highly flexible application platform, a complete set of CRM applications, and low-cost, results-producing implementation services. Pivotal delivers software and services that produce meaningful increases in revenues, margins and customer loyalty for companies and business units in the revenue range of $100 million to $3 billion. More than 1,500 companies around the world use Pivotal including: CIBC, Centex Homes, Farm Credit Services of America, HarperCollins Publishers, Hitachi Telecom Inc., Pharmacia Corporation, Premera Blue Cross, Royal Bank of Canada, Sharp Electronics Corporation, Southern Company, Vivendi and WebEx Communications.

Pivotal's complete CRM software suite includes a powerful application platform and capabilities in marketing, sales, service, contact centers, partner management and interactive selling. For more information, visit www.pivotal.com.
This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with Pivotal’s CRM, and such other risks involved in developing software solutions and integrating them with third-party software and services. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Leslie Castellani
Tel: 604/699-8151
Email: lcastellani@pivotal.com