Pivotal and Telefónica Data Sign Agreement for Hosted CRM Systems in Latin America

Partners target companies in the mid-sized enterprise market


Vancouver, BC, April 30, 2002 — Pivotal Corporation (Nasdaq: PVTL; TSE: PVT), and Telefónica Data Argentina S.A., a subsidiary of Telefónica Data, today announced the signing of a business development agreement. Under the terms of the agreement, Telefónica Data is the preferred application service provider (ASP) for Pivotal’s sensible customer relationship management (CRM) software in Latin America. Together, the companies are targeting the mid-sized enterprise market with a cost-effective, flexible hosted solution that offers a complete software suite of applications, including CRM, partner relationship management (PRM) and interactive selling.

“Hosted solutions are a sensible choice for Latin American companies that want to engage in CRM, but don’t want to incur the costs of managing the technical infrastructure internally,” said Bo Manning, president and CEO, Pivotal. “Pivotal has teamed up with Telefónica Data in Argentina to deliver a smart, more cost-effective way for these mid-sized enterprise companies to purchase CRM software. Pivotal has selected Telefónica Data as its premier ASP partner because of the company’s solid business model and proven history of customer success in Latin America and throughout the world.”

As Pivotal’s preferred ASP provider, Telefónica Data is training a team of more than eighty sales and service professionals on Pivotals’ CRM software. Telefónica Data is responsible for marketing, selling, hosting and managing the system, to joint Pivotal customers. To achieve aggressive joint revenue goals, Telefónica Data is launching targeted marketing campaigns, product catalogues and customer events to quickly identify sales opportunities in its current customer base.

Pivotal’s long-term alliance partner, CMT will be a critical participant in this newly formed partnership. CMT has been a premier Pivotal reseller in Latin America for more than three years and will be providing on the ground marketing, sales, service and development resources to support the Pivotal-Telefónica Data alliance.

Pivotal, Telefónica and CMT will work together to form a shared understanding of the challenges and businesses requirements of Latin American companies. Using this knowledge, the companies will develop specialized industry solutions to help businesses maximize customer performance and profitability. The first joint solutions will include shipping, insurance, manufacturing and health care.

According to Alejandro Adamowicz, director of hosting solutions business unit, Telefónica Data Argentina, “Our hosted CRM offering dramatically reduces the time and resources a company must typically dedicate to application administration. As a result, companies can focus on what is critical to their business -- improving productivity, enhancing customer satisfaction and increasing revenues. Telefónica Data and Pivotal have teamed up to meet the needs of the rapidly growing market in Latin America for hosted CRM systems.”

Pivotal Corporation offers clear, complete and sensible Customer Relationship Management (CRM) software that delivers results for a fraction of the cost of typical CRM software. Pivotal’s customers are companies and business units in the revenue range of $100 million to $3 billion. Pivotal and its partners provide the software, services, and support required to produce significant improvements in marketing, sales, and service effectiveness for mid-enterprise companies. More than 1,400 companies globally use Pivotal including: Hewlett Packard, CIBC, HarperCollins Publishers, Hitachi Telecom Inc., Intrawest Corporation, Vivendi, Royal Bank of Canada, Southern Company, and Ziff Davis Media Inc.

Pivotal's advanced software technology includes powerful capabilities in: CRM, Internet commerce, interactive selling, partner management, corporate portals, and wireless technologies. For more information visit http://www.pivotal.com

About Telefónica Data

Telefónica Data, a subsidiary of the Telefónica Group, is leader in data communication services for business customers. It provides data transmission and Internet services, telephony and voice over IP, Internet services, advanced tailor made client solutions, hosting and data centers. It is currently developing its existing business in countries such as Argentina, Brazil, Chile, Colombia, Uruguay, Peru, Mexico, Puerto Rico and other Latin American countries and the United States. Telefónica Data is also present in Spain and other European countries such as Germany, Italy, UK and Austria.
Telefónica Data Argentina was created in 1997 as Advance Telecommunications S.A., leader in the Argentine market. It provides data transmission, Internet and hosting services as well as vertical solutions to enterprises of all sizes, from Small Business to Large Corporations.

Starting January 1st, 2001, the company focused operations on integrated solutions for Corporations and New Economy Players along the country. Moreover, TYSSA Telecommunicas y Sistemas S.A., a Telefónica Data business unit, provides consulting services and IP solutions engineering such as e-business, e-commerce, CRM and Call Centers.

For more information visit http://www.telefonica-data.com.ar/
This press release contains forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include a number of risks, uncertainties and other factors, such as the need to develop, integrate and deploy applications to meet our customer's requirements, the possibility of development or deployment difficulties or delays, the dependence on our customer's satisfaction with Pivotal’s CRM software as well as Telefónica Data, their continued commitment to the deployment of the solution, the current and future strength of the CRM market in Latin America, and such other risks involved in developing software solutions and integrating them with third-party software and services. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements. Leslie Castellani
Pivotal Corporation
Tel: 604/699-8151
Email: lcastellani@pivotal.com